Poor telecoms service quality unacceptable, says NCC

The Executive Vice Chairman, Nigerian Communications Commission (NCC) Dr. Eugene Juwah has said the poor telecoms service quality operators are offering subscribers is unacceptable to the Commission, adding that the regulator will continue to do the needful to achieve the highest degree of service quality in the country.


Juwah who spoke at the Nigeria Institute of Public Relations (NIPR) forum held at the University of Lagos, Akoka said, he was worried by the development, adding that the Commission has summoned several meetings with the operators to express customers’ dissatisfaction with a view to improving the situation.


Represented by the Director, Public Affairs, Tony Ojobo, he however said there are challenges which must first be addressed before service quality would be improved.


Those challenges include but are not limited to inadequate power supply, multiple taxation and regulations, vandalism of telecom infrastructure, right of way (RoW) challenges, and infrastructure deficit among others.


“Only the elimination of some or all of these will provide the critical success factors in finally eradicating quality of service challenges,” Juwah said, adding that the regulator is not complacent over the issue.


During the public hearing held by the National Assembly in 2008, power was considered to have contributed more than 40 per cent to service quality challenges.


Telecoms depend on power to run 24/7. Just as individuals in Nigeria generate their power, so has telcos being generating much of the power it utilizes.


The Association of Telecommunications Companies of Nigeria (ATCON) has put the…

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